EPISODE VIII: MOPS IS CUSTOMER SERVICE



Nate Hall

Independent MOPS Consultant

Nate has experienced the MOPS Trifecta: in-house, agency, and freelancer! His 2 years at an agency taught him the importance of anticipating stakeholder expectations.

When he switched to an internal MOPs position he treated his sales and marketing coworkers as clients, ensuring they had top-notch customer service, prompt communication, and full-transparency.

Most recently, the desire to pursue personal passion projects led him to start his own freelance business, and within 12 weeks had a full roster of clients.

 

Length 22 mins